We want you to be completely satisfied with your products. You have 14 days from the date your order is delivered, to request a return.
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on clearance/sale items, preorders or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.
Please note all shipping costs are non-refundable and customers are responsible for return shipping to send the item back to us.
- Please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
- We will provide you with instructions on where to send returned goods. We strongly encourage you to get proof of postage when returning goods to avoid "lost package" situations.
- When returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method.